The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Jordan.
Jordan is our country of domicile” and stipulate that the* governing law is the local law.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
We accept payments online using Visa and MasterCard credit/debit card in JOD and USD.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
Merchant will not pass any debit/credit card details to third parties.
Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (SARUFASHION.COM) cannot guarantee the security of any information that is disclosed online.
The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.
Please keep the proof of delivery receipt signed/confirmed by the registered customer.
We use DHL Express shipping.
All delivery fees are paid by the customer.
Buyers are responsible for any customs and import taxes that may apply.
The time we need to prepare an order for shipping varies. Make sure to check each item individually.
Available : Next day delivery in Jordan / next day shipping for international shipping.
Out of stock : 1-2 Week processing time, plus 3-5 working days for international shipping.
If your country is not listed in the shipping, please contact us for shipping options.
(sarufashion.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Jordan.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
We are not responsible for delays due to customs.
Customer will receive the payment confirmation by email.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Refund will only be subject to one of the following;
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.
We gladly accept exchanges and returns.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customer must contact us within: 7 days of delivery
Customer must ship items back within: 21 days of delivery
The conditions under which cancellation & replacement will be allowed:
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The item was not delivered on the agreed time.
We don't accept cancellations for customized orders, therefore, customised items can't be returned or exchanged.